Job Description
Join our award-winning hospitality team at Harborview Hotels & Resorts as a Part-Time Front Desk Agent in vibrant Jacksonville, FL! We're seeking energetic professionals to deliver exceptional guest experiences while supporting our luxury waterfront property. Enjoy flexible scheduling, competitive compensation, and growth opportunities in one of Florida's most dynamic tourism destinations.
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accurate records
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly to ensure 100% satisfaction
- Coordinate housekeeping, maintenance, and valet services seamlessly
- Process payments and manage cash drawer operations
- Act as local tourism ambassador with comprehensive area knowledge
- Maintain security protocols and emergency procedures
Qualifications
- 1+ years hotel front desk or customer service experience required
- Proficiency with Opera, Cloudbeds, or similar property management systems
- Exceptional communication and conflict resolution skills
- Flexible availability including nights, weekends, and holidays
- Valid Florida driver's license and reliable transportation
- Basic knowledge of Jacksonville attractions and transportation
- Ability to stand for extended periods and lift 25 lbs
- High school diploma or equivalent required