Job Description
Join our award-winning team at Riverwalk Plaza Hotel, where Southern hospitality meets urban sophistication! We're seeking energetic part-time Front Desk Agents to create memorable experiences for guests exploring the vibrant heart of San Antonio. Enjoy flexible shift schedules including evenings, weekends, and holidays while working in a landmark location steps from the historic Riverwalk. This role offers growth opportunities in luxury hospitality with competitive pay and employee perks.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries using Opera PMS
- Respond to guest requests promptly and coordinate with housekeeping/management teams
- Process payments accurately and maintain secure cash handling procedures
- Act as local tourism ambassador providing recommendations for San Antonio attractions
- Resolve service issues with empathy and solution-oriented communication
- Complete end-of-shift reporting and maintain lobby cleanliness standards
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service or hotel front desk experience
- Flexible availability to cover evenings, weekends, and holidays
- Proficiency in hotel management systems (Opera, Delphi)
- Strong communication skills in English (bilingual Spanish a plus)
- Basic math aptitude for cash handling and billing
- Ability to stand/walk for extended periods during shifts
- Texas Food Handler/Seller certification (or willingness to obtain)