Job Description
Join our award-winning team at Grand Metropolitan Hotels in the heart of Manhattan! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences in our luxury boutique property. This entry-level role offers comprehensive training, career advancement opportunities, and a dynamic work environment in NYC's vibrant hospitality scene. Perfect for detail-oriented individuals passionate about customer service and eager to grow in the luxury hospitality industry.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations, room assignments, and billing inquiries
- Handle guest requests with professionalism and discretion
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Uphold brand standards for luxury service excellence
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Proficient in basic computer applications
- Professional appearance and positive demeanor
- Ability to multitask in fast-paced environments
- Valid work authorization in the US