Job Description
Join our award-winning team at Oceanfront Hospitality Group as a Front Desk Agent where you'll be the first point of contact for our valued guests. Located steps from the iconic Virginia Beach Boardwalk, this role offers dynamic shift work in a vibrant coastal setting. We're seeking energetic professionals who thrive in fast-paced environments and are passionate about delivering exceptional hospitality experiences. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth within our luxury hotel chain.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage cash handling, and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to ensure operational excellence
- Execute reservation management and room inventory optimization
- Provide local area recommendations and concierge services
- Maintain a clean, organized front desk environment
- Participate in daily shift briefings and training sessions
Qualifications
- Minimum 1 year customer service experience, preferably in hospitality
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency in hotel management software (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Strong attention to detail and multitasking abilities
- High school diploma or equivalent; hospitality certification preferred
- Positive attitude and commitment to guest satisfaction
- Ability to lift 25 lbs and stand for extended periods