Job Description
Join our award-winning hospitality team as a Front Desk Agent at the Grand Plaza Hotel in downtown Chicago. We're seeking energetic professionals to deliver exceptional guest experiences during morning, evening, and overnight shifts. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities.
Responsibilities
- Manage check-in/check-out processes for guests with speed and precision
- Handle guest inquiries, complaints, and requests with professionalism
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and security teams for seamless operations
- Uphold brand standards through exceptional service during all shifts
- Maintain cleanliness and organization of the front desk area
- Utilize PMS software for inventory and reporting
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- 1+ years front desk or customer service experience
- Availability for rotating shifts (days, evenings, nights, weekends)
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Chicago attractions and transportation
- Valid driver's license (for airport shuttle duties if applicable)