Job Description
Join our award-winning team at Grand Horizon Hotel, where luxury meets coastal charm. We're seeking dedicated Night Shift Hotel Staff to ensure seamless operations during evening hours while delivering exceptional guest experiences in San Diego's vibrant downtown district. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic hospitality environment.
Responsibilities
- Provide exceptional guest service during night hours, including check-ins, check-outs, and concierge assistance
- Monitor security systems and ensure hotel premises remain safe and secure throughout the shift
- Coordinate with housekeeping and maintenance teams for urgent guest requests and facility issues
- Manage night audit processes including revenue reconciliation and report documentation
- Respond to emergencies following established protocols and communicate effectively with emergency services
- Maintain accurate records of guest interactions and incident reports
- Prepare daily operational reports for management review
Qualifications
- Minimum 1 year hotel or hospitality experience required
- Strong customer service orientation with excellent communication skills
- Ability to work independently and make sound decisions during low-supervision periods
- Flexible availability including nights, weekends, and holidays
- Basic proficiency with hotel management systems (e.g., Opera, PMS)
- Valid California driver's license preferred
- First Aid/CPR certification or willingness to obtain
- Ability to stand/walk for extended periods and lift up to 25 pounds