Job Description
Join our award-winning hospitality team as a Front Desk Agent where you'll be the heart of our guest experience! We're seeking a dedicated professional to manage front desk operations across rotating shifts, ensuring seamless check-ins, exceptional service, and a welcoming atmosphere for all guests. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities in the vibrant Wichita hospitality scene.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and accuracy
- Handle reservations, billing inquiries, and payment processing
- Address guest concerns promptly and escalate complex issues to management
- Maintain front desk area cleanliness and organization
- Collaborate with housekeeping and maintenance teams for operational excellence
- Utilize property management systems to update guest records and preferences
- Assist with concierge services and local area recommendations
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years front desk or customer service experience
- Proficiency in property management software (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong attention to detail and multitasking abilities
- Basic knowledge of hospitality industry standards
- Valid driver's license for occasional errands