Job Description
Join our award-winning Cleveland hospitality team as a Front Desk Agent! We're seeking a dynamic professional to deliver exceptional guest experiences during weekend shifts in our downtown location. If you thrive in fast-paced environments and possess a passion for creating memorable stays, apply today to become part of our renowned service culture.
Responsibilities
- Check-in/out guests efficiently while maintaining accuracy in reservation systems
- Manage guest inquiries with exceptional problem-solving and empathy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and handle cash/credit transactions securely
- Uphold brand standards through personalized service and local recommendations
- Maintain meticulous records of guest feedback and incident reports
Qualifications
- 1+ years in hotel front desk or customer service role
- Proficiency with Opera or PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask during peak weekend periods
- Valid Ohio driver's license with clean record
- Flexibility to work Saturdays/Sundays including holidays
- Basic knowledge of Cleveland attractions and transportation