Job Description
Join our award-winning team as a Front Desk Agent and become the heart of our luxury boutique hotel in downtown Austin! We're seeking charismatic hospitality professionals who thrive in fast-paced environments and deliver exceptional guest experiences. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth within our expanding portfolio. If you're passionate about creating memorable moments and possess impeccable service standards, we want to meet you!
Responsibilities
- Efficiently manage guest check-in/check-out processes using our proprietary PMS system
- Handle guest inquiries with professionalism and resolve issues proactively
- Coordinate room assignments and manage reservation modifications
- Process payments accurately and maintain secure financial documentation
- Collaborate with housekeeping and maintenance teams to ensure operational excellence
- Execute upselling strategies to enhance guest experiences and revenue
- Maintain detailed knowledge of local attractions and events
Qualifications
- Minimum 2 years of front desk or hospitality experience
- Proficiency in Opera, Fidelio, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively during peak periods
- Valid Texas driver's license (for va/shuttle operations)
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent; hospitality degree preferred
- Fluency in English; Spanish proficiency highly valued