Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! We're seeking a dynamic professional to deliver exceptional guest experiences during flexible shift rotations. This full-time role is perfect for hospitality enthusiasts who thrive in fast-paced environments and enjoy working evenings, weekends, and holidays. You'll be the first point of contact for our valued guests, ensuring seamless check-ins, managing reservations, and resolving inquiries with a smile. If you're passionate about service excellence and want to grow your career in luxury hospitality, apply today!
Responsibilities
- Manage guest check-in/check-out processes efficiently using property management systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest complaints and escalate complex issues to management
- Process payments, manage cash floats, and maintain accurate billing records
- Coordinate with housekeeping, maintenance, and valet teams for guest requests
- Uphold brand standards through personalized service and attention to detail
- Assist with emergency procedures and ensure guest safety protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera, Fidelio, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Pennsylvania Food Handler's certification (or ability to obtain)
- High school diploma or equivalent required
- Basic knowledge of Philadelphia attractions and local area