Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Oklahoma City! We're seeking energetic professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. Enjoy competitive pay, comprehensive benefits, and career growth in a dynamic hospitality environment. Shift work required with flexible scheduling options. Apply today to become part of Oklahoma's premier hospitality experience!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries and resolve complaints with exceptional service
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance departments
- Operate property management systems and booking platforms
- Assist with emergency procedures and security protocols
- Upsell hotel services and amenities to enhance guest experience
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Strong communication and conflict resolution skills
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math skills for financial transactions
- Valid driver's license and reliable transportation
- Ability to stand for extended periods