Job Description
Join Sacramento's premier luxury hotel immediately! Grand Plaza Hotel is urgently seeking passionate hospitality professionals to elevate our guest experience. As a Front Desk Agent, you'll be the first point of contact for discerning travelers, delivering exceptional service while managing seamless check-ins, reservations, and guest inquiries. We offer competitive pay, comprehensive benefits, and growth opportunities in a dynamic downtown setting.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservation modifications and cancellations accurately
- Resolve guest inquiries and concerns promptly
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficient in property management systems (e.g., Opera)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Basic computer literacy and cash handling experience
- Valid California driver's license (if required for errands)
- Multi-language skills (Spanish preferred)