Job Description
Join our award-winning team at Grand Harbor Hospitality as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in our luxury waterfront hotel. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in Baltimore's vibrant tourism district. This full-time role requires flexibility with day/night/weekend shifts in a 24/7 environment.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservations, room assignments, and payment processing
- Resolve guest inquiries and complaints with exceptional service
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and billing information
- Execute upselling strategies for room upgrades and amenities
- Ensure lobby area remains pristine and welcoming
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Maryland driver's license (for shuttle service duties)
- Basic math and cash handling accuracy
- Professional appearance and polished demeanor