Job Description
We are looking for a dynamic and welcoming Front Desk Agent to join our award-winning hospitality team in Fresno, CA.
As the face of our hotel, you will ensure every guest feels valued and comfortable from the moment they arrive. We are proud to offer a Daily Pay feature, giving you the financial flexibility you deserve while working in a professional environment.
What We Offer:
- Daily Pay Option: Get paid the same day you work.
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Health Benefits: Medical, dental, and vision coverage for eligible employees.
- Employee Discounts: Stay with us for free and enjoy dining discounts.
Join us in creating unforgettable experiences for travelers and locals alike.
Responsibilities
- Greet guests warmly and check them in/out efficiently using the property management system.
- Manage the front desk operations, including answering phones, responding to emails, and handling correspondence.
- Process payments and handle cash transactions with 100% accuracy.
- Provide exceptional customer service by answering questions about local attractions, transportation, and amenities.
- Assist with concierge services, including luggage handling and special requests.
- Ensure the front desk area is always neat, organized, and welcoming.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrival.
Qualifications
- Previous experience in a hotel front desk, reception, or customer service role is preferred.
- Strong verbal communication skills with a professional and friendly demeanor.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, Fidelio).
- Ability to multitask effectively in a fast-paced environment.
- Flexibility to work various shifts, including weekends and holidays.
- High school diploma or GED required.