Job Description
We are seeking a dedicated Front Desk Agent to join our premium hospitality team for the Night Shift. As the first point of contact for our guests, you will play a pivotal role in ensuring a memorable and seamless stay. If you have a passion for customer service and thrive in a dynamic environment, we invite you to apply.
Why Join Us?
- Competitive Pay: $18.00 - $22.00 per hour.
- Employee Benefits: Discounts on dining and stays, health insurance options.
- Growth Opportunities: Clear pathways for career advancement within the hotel.
Responsibilities
- Check guests in and out efficiently, verifying all registration data and payment information.
- Answer incoming phone calls and emails promptly, maintaining a friendly and professional tone.
- Process payments, manage room keys, and handle guest inquiries regarding local attractions and services.
- Monitor the security of the property, including entry points and lobby areas.
- Ensure the reception area is clean, organized, and welcoming for all guests.
- Assist with special requests, such as wake-up calls, room service coordination, and valet services.
Qualifications
- Previous front desk experience in a hotel or hospitality setting is preferred.
- Strong verbal communication and interpersonal skills.
- Ability to work rotating night shifts and holidays as required.
- Proficiency with computers, Property Management Systems (PMS), and POS systems.
- High school diploma or GED equivalent.
- Must be detail-oriented and able to multitask in a fast-paced environment.