Job Description
Join the vibrant heart of hospitality at our luxury downtown LA property! We're seeking charismatic Front Desk Agents to deliver unforgettable experiences to international travelers and local guests. As the first point of contact, you'll embody our brand's elegance while managing seamless check-ins, resolving guest inquiries with finesse, and coordinating with our concierge team to create personalized stays. Enjoy competitive benefits including complimentary accommodation, meal plans, and career growth opportunities in one of LA's premier hotel groups.
Responsibilities
- Efficiently manage check-in/check-out processes using Opera PMS system
- Handle guest inquiries and complaints with exceptional problem-solving skills
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and manage billing discrepancies accurately
- Upsell premium rooms and amenities to maximize revenue
- Maintain comprehensive knowledge of local attractions and events
- Train junior staff on service standards and operational procedures
Qualifications
- Minimum 1 year hotel front desk experience preferred
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license and clean driving record
- Fluency in English; Spanish/Chinese highly desirable
- Professional appearance and polished customer service demeanor
- Basic knowledge of hotel revenue management principles