Job Description
Welcome to The Detroit Plaza Hotel & Suites, where we redefine hospitality in the Motor City. We are currently seeking a dedicated and professional Front Desk Agent to join our full-time team.
In this pivotal role, you will be the first point of contact for our guests, ensuring a seamless and memorable experience from check-in to check-out. We offer a dynamic work environment with various shift schedules, including evenings and weekends, for those looking for shift work opportunities.
Why Join Us?
- Competitive hourly pay and comprehensive benefits package.
- Opportunities for career advancement within a premier organization.
- Employee discounts on dining and accommodations.
- Modern, collaborative work culture.
Responsibilities
- Greet and welcome guests warmly upon arrival, managing check-in and check-out procedures efficiently.
- Handle incoming calls and inquiries professionally, providing accurate information about services and local attractions.
- Manage reservations and room assignments using the Property Management System (PMS).
- Process payments and handle cash transactions with strict accuracy and adherence to security protocols.
- Address and resolve guest complaints or special requests promptly to ensure high satisfaction levels.
- Maintain the front desk area and lobby to ensure a clean, welcoming, and organized environment.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or equivalent required; previous hospitality experience is preferred.
- Excellent verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and Property Management Systems (e.g., Opera, SkyTouch).
- Strong problem-solving abilities and attention to detail.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Professional appearance and demeanor.
- Basic math skills for cash handling.