Job Description
Are you a polished professional ready to elevate the guest experience in the vibrant heart of South Beach? The Ritz-Carlton, South Beach is currently seeking a dedicated Front Desk Agent to join our legendary team. We offer a competitive salary, luxurious amenities, and the opportunity to work in one of the most iconic hotels in Miami.
As a member of our front office team, you will be the face of our brand, ensuring every guest feels welcomed, valued, and attended to with the highest level of service. If you thrive in a fast-paced environment and possess a passion for hospitality, we want to meet you.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a smooth and efficient check-in and check-out process.
- Manage room assignments, reservations, and special requests with meticulous attention to detail.
- Handle guest inquiries, complaints, and issues professionally, escalating complex matters to the Manager on Duty.
- Maintain a high standard of appearance and demeanor, reflecting the luxury brand image.
- Collaborate with housekeeping and other departments to ensure room readiness and guest satisfaction.
- Process payments and manage cash transactions accurately using the property management system.
- Stay updated on local Miami attractions and events to provide personalized recommendations to guests.
Qualifications
- High school diploma or GED required; College degree in Hospitality or Business preferred.
- Minimum of 2 years of experience in front desk operations or guest services in a luxury hotel setting.
- Strong English proficiency required; Bilingual (English/Spanish) is highly preferred for the Miami market.
- Excellent interpersonal and communication skills with a focus on customer service.
- Ability to work various shifts, including weekends, nights, and holidays.
- Proficient in Microsoft Office Suite and hotel property management systems (PMS).
- Ability to stand for extended periods and lift moderate amounts of weight.