Job Description
Join the Heart of Richmond’s Hospitality Scene
The Jefferson Collection is currently seeking a dedicated and charismatic Front Desk Agent to join our award-winning team. If you thrive in a fast-paced luxury environment and have a passion for creating memorable guest experiences, we want to meet you.
As the first point of contact for our guests, you will set the tone for their entire stay. We offer a competitive salary, comprehensive benefits, and a culture that values professional growth and excellence.
Why Work With Us?
- Competitive hourly pay ($18.00 - $25.00)
- Comprehensive health, dental, and vision insurance
- Employee discounts on dining and amenities
- Opportunities for career advancement within a luxury portfolio
Responsibilities
- Greet and welcome guests with warmth and professionalism, ensuring a seamless check-in and check-out process.
- Manage guest inquiries, requests, and complaints with efficiency and a solution-oriented mindset.
- Operate the Property Management System (PMS) accurately to process reservations, changes, and billing.
- Collaborate closely with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Handle cash and credit transactions with strict adherence to hotel security and financial policies.
- Assist with concierge services, including local recommendations and transportation arrangements.
Qualifications
- Minimum of 1 year of experience in a front desk or guest services role within the hospitality industry.
- Excellent verbal communication skills and a professional, polished demeanor.
- Proficiency in Microsoft Office Suite and PMS software (e.g., Opera, StayNTouch).
- Ability to work flexible hours, including weekends, holidays, and evenings.
- High school diploma or GED required; post-secondary education in hospitality is a plus.