Job Description
Welcome to the Heart of the Motor City!
We are looking for a friendly, organized, and professional individual to join our team as a Front Desk Agent. Whether you are starting your career or looking for a stable role in a thriving industry, we provide comprehensive on-the-job training and a supportive environment to help you succeed.
As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a memorable stay. We value attitude, work ethic, and a desire to learn more than just previous experience. Join us in delivering world-class service in the heart of downtown Detroit.
Why Join Us?
- Competitive Pay: $16.00 - $20.00 per hour based on experience.
- Full-Time Benefits: Health, dental, and vision insurance.
- Retirement Planning: 401(k) matching available.
- Growth Opportunities: Clear pathways to management roles.
Ready to make a difference? Apply today!
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently using property management systems, verifying IDs and payment methods.
- Answer incoming phone calls professionally, answering inquiries and taking accurate reservations.
- Handle guest requests, including room service, maintenance issues, and information about local attractions.
- Manage the front desk area, ensuring it is clean, organized, and stocked with necessary supplies.
- Process payments and maintain accurate daily financial logs.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for check-in.
Qualifications
- No prior experience required; we will train the right candidate.
- High school diploma or GED equivalent.
- Excellent verbal communication and interpersonal skills.
- Professional appearance and demeanor.
- Ability to stand for long periods and lift moderate weights (up to 25 lbs).
- Basic computer proficiency and ability to learn new software quickly.
- A valid driver's license is preferred but not mandatory.