Job Description
Welcome to Latitude 27 Hospitality, where we redefine the art of hospitality. We are currently seeking a dedicated and professional Front Desk Agent to join our dynamic team in the heart of Tampa, FL.
If you thrive in a fast-paced environment and love creating memorable first impressions for our guests, this is the perfect role for you.
Why Join Our Team?
- Competitive Pay: Earn between $16.00 and $19.00 per hour.
- Benefits: Comprehensive medical, dental, and vision coverage.
- Growth: Clear pathways for career advancement within the hospitality industry.
- Discounts: Enjoy exclusive rates at partner hotels and local venues.
As the first point of contact for our guests, you will play a vital role in ensuring their stay is seamless and enjoyable.
Responsibilities
- Check guests in and out efficiently using hotel property management systems (PMS).
- Greet visitors warmly and manage multi-line phone systems with a professional demeanor.
- Handle guest inquiries, special requests, and complaints with empathy and problem-solving skills.
- Process payments accurately and maintain daily financial reports.
- Provide local recommendations and assist with concierge services.
- Maintain the front desk area to ensure a welcoming and organized environment.
Qualifications
- Previous experience in a hotel, resort, or customer service role preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and basic property management software.
- Ability to work flexible schedules, including weekends, evenings, and holidays.
- High school diploma or GED equivalent required.