Job Description
Are you a natural people person with a passion for hospitality? We are seeking a dedicated Full-Time Front Desk Agent to join our dynamic team at Virginia Beach Resort & Spa. In this pivotal role, you will serve as the welcoming face of our property, ensuring every guest enjoys a memorable and seamless arrival experience. If you thrive in a fast-paced environment and possess exceptional communication skills, we want to hear from you.
Why Join Us?
We offer a competitive salary, comprehensive benefits package, and a supportive work environment that values your growth and well-being. Be part of a team that sets the standard for excellence in Virginia Beach.
Responsibilities
- Check guests in and out efficiently using our Property Management System (PMS).
- Answer incoming calls and emails with a friendly, professional demeanor.
- Handle guest inquiries, requests, and complaints with patience and empathy.
- Process payments and reconcile daily financial transactions accurately.
- Assist with concierge services and provide local area recommendations.
- Maintain the cleanliness and organization of the front desk area and lobby.
Qualifications
- High school diploma or equivalent; post-secondary education in hospitality is a plus.
- Previous experience as a receptionist, front desk agent, or in a related field.
- Proficiency in Microsoft Office Suite and hotel software (e.g., Opera, Micros).
- Strong verbal and written communication skills.
- Ability to work flexible hours, including weekends and holidays.