Job Description
Are you a people person looking for an exciting opportunity in the heart of Virginia Beach? We are currently seeking a dedicated and professional Front Desk Agent to join our full-time team.
At Virginia Beach Hospitality Group, we pride ourselves on delivering exceptional guest experiences. In this role, you will be the first point of contact for our guests, setting the tone for a memorable stay. We offer a supportive work environment, competitive benefits, and clear pathways for career advancement.
Why Apply?
- Competitive hourly wage ($16.00 - $22.00)
- Health, Dental, and Vision Insurance
- Employee Discounts
- Flexible Shift Options
Join us in creating unforgettable moments for our guests every day!
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage the check-in and check-out process efficiently, including verifying information and processing payments.
- Answer incoming phone calls and emails promptly, providing accurate information and resolving inquiries.
- Handle guest complaints or requests with empathy and professionalism, escalating issues when necessary.
- Maintain a clean, organized, and welcoming front desk and lobby area.
- Assist with concierge services, including local recommendations and transportation arrangements.
- Process daily paperwork and reports accurately.
Qualifications
- High school diploma or equivalent required; hospitality or customer service experience preferred.
- Strong communication skills, both verbal and written, with a friendly and professional demeanor.
- Proficiency in Microsoft Office Suite and property management systems (PMS).
- Ability to work various shifts, including weekends, nights, and holidays as required.
- Must be able to stand for extended periods and lift up to 25 pounds.
- Professional appearance and grooming standards.
- Valid driver's license is a plus.