Job Description
Welcome to The Cavalier Hotel Virginia Beach, a historic landmark offering breathtaking ocean views and world-class hospitality. We are currently seeking a dedicated and professional Front Desk Agent to join our dynamic team. This is a Full-Time position that offers the flexibility of shift work, perfect for those looking to balance their work-life schedule effectively. As the first point of contact for our guests, you will play a crucial role in ensuring a memorable stay for every visitor.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00).
- Health, dental, and vision insurance.
- Employee discounts on dining and amenities.
- Opportunities for career advancement within the hospitality industry.
We pride ourselves on our commitment to excellence and our warm, welcoming environment. If you have a passion for service and thrive in a fast-paced setting, we want to meet you.
Responsibilities
- Provide exceptional customer service to all guests, ensuring a welcoming and professional atmosphere at the front desk.
- Manage the check-in and check-out processes efficiently, including verifying guest information and processing payments.
- Handle guest inquiries, complaints, and requests promptly and professionally to ensure guest satisfaction.
- Answer and direct incoming phone calls, take accurate reservations, and manage the switchboard.
- Maintain the cleanliness and organization of the front desk area, lobby, and public spaces.
- Assist in coordinating with housekeeping and maintenance teams to address guest needs during their stay.
- Accurately balance cash registers and prepare daily financial reports.
Qualifications
- High school diploma or equivalent required; prior hospitality experience is preferred but not mandatory.
- Strong verbal communication and interpersonal skills with the ability to interact with diverse guests.
- Proficiency in basic computer applications, hotel management software, and POS systems.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Attention to detail and the ability to multitask in a fast-paced environment.
- Certified in CPR and First Aid is a plus.