Job Description
Join our award-winning hospitality team at Grand Plaza Hotel, where we blend luxury with Midwestern charm. As a Front Desk Agent, you'll be the first point of contact for our diverse clientele, delivering exceptional service 24/7. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities within our renowned chain. Experience the vibrant energy of Wichita while building a rewarding career in the heart of Kansas.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservations, inquiries, and special requests via phone, email, and in-person
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest concerns promptly and professionally
- Utilize hotel management software (Opera) efficiently
- Uphold brand standards during all shifts (day/night/weekend)
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, holidays
- Basic math and cash handling accuracy
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening