Job Description
Welcome to Wichita Hospitality Solutions, where we believe in creating memorable experiences for every guest. We are currently hiring a Front Desk Agent to join our team in a Full-Time capacity. We are looking for enthusiastic individuals who are ready to start a new career in the hospitality industry, even if they have no prior experience. We provide comprehensive on-the-job training to help you succeed.
Why Join Us?
- Competitive hourly pay ($17.00 - $20.00).
- Full benefits package including health, dental, and vision insurance.
- Generous employee discounts on services and amenities.
- Opportunity for career advancement within the company.
If you possess a positive attitude, strong work ethic, and a desire to learn, we want to hear from you!
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage the front desk operations, including answering phones, responding to emails, and directing inquiries.
- Process check-ins, check-outs, and reservations efficiently using property management software.
- Handle guest complaints or requests with patience and professionalism, escalating issues when necessary.
- Maintain the cleanliness and organization of the reception area and lobby.
- Assist with administrative tasks such as filing, data entry, and maintaining guest records.
- Collaborate with other departments to ensure a seamless guest experience.
Qualifications
- No prior experience required; we value attitude over experience.
- Strong communication and interpersonal skills.
- Basic computer proficiency and familiarity with MS Office or property management systems is a plus.
- Ability to stand for extended periods and lift moderate weights (up to 20 lbs).
- Flexibility to work varying shifts, including weekends and holidays.
- Professional appearance and demeanor.
- Must be at least 18 years of age.