Job Description
Join our award-winning luxury hotel in the heart of Charlotte! As a Front Desk Agent, you'll be the first point of contact for our discerning guests, delivering exceptional service that creates memorable experiences. We offer competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic hospitality environment.
Why Join Us?
- Comprehensive health, dental, and vision insurance
- 401(k) matching program
- Complimentary hotel stays worldwide
- Tuition assistance for hospitality certifications
- Employee discounts on dining and spa services
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations and optimize room occupancy rates
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Market hotel amenities and upsell premium services
- Execute safety and emergency procedures per brand standards
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera property management system
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid North Carolina driver's license (preferred)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Charlotte attractions and transportation