Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Oklahoma City! We're seeking charismatic professionals to deliver exceptional guest experiences at our downtown luxury property. This full-time role offers competitive compensation, comprehensive benefits, and career advancement opportunities in the vibrant hospitality industry. If you thrive in fast-paced environments and take pride in creating memorable moments for travelers, we want to meet you!
Responsibilities
- Check in/out guests efficiently using hotel management systems while maintaining accuracy
- Handle guest inquiries and resolve concerns with professionalism and empathy
- Process payments and manage billing transactions securely
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform daily audits of guest accounts and room status reports
- Market hotel amenities and local attractions to enhance guest experiences
- Maintain cleanliness and organization of the front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with PMS systems (Opera/Micros preferred)
- Exceptional communication and multitasking abilities
- Strong problem-solving skills under pressure
- Basic knowledge of hotel operations and local attractions
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Valid driver's license preferred