Job Description
Join the heart of hospitality at Grand Hotel Dallas! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in our luxury downtown property. As the first point of contact, you'll embody our brand's elegance while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in one of America's most vibrant cities.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle guest inquiries, complaints, and requests with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for room readiness
- Upsell hotel amenities and services to enhance guest experience
- Maintain security protocols for guest safety and property integrity
- Collaborate with concierge team for local recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Texas driver's license and reliable transportation
- Basic knowledge of Dallas attractions and transportation
- High school diploma or equivalent required
- Spanish fluency strongly preferred