Job Description
Join the vibrant heart of Raleigh's hospitality scene at Grand Hotel Raleigh! We're seeking a dynamic Front Desk Agent to create unforgettable guest experiences in North Carolina's capital city. As the first point of contact, you'll embody our commitment to excellence while working in a state-of-the-art downtown location. Enjoy competitive compensation, comprehensive benefits, and growth opportunities in a premier hotel environment.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out procedures and concierge support
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Maintain accurate records using hotel management systems (Opera/PMS)
- Coordinate with housekeeping, valet, and security teams for seamless operations
- Process payments and maintain secure financial transactions
- Execute upselling strategies to enhance guest experience and revenue
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Valid North Carolina driver's license and clean driving record
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Raleigh attractions and local transportation
- High school diploma or equivalent required