Job Description
Welcome to the forefront of hospitality in New York City. We are currently seeking a dynamic and welcoming Front Desk Agent to join our premium team. We are proud to offer local opportunities with no prior experience required. If you possess a warm personality, excellent communication skills, and a desire to start a career in the hospitality industry, we want to hear from you.
As a Front Desk Agent, you will be the face of our brand, ensuring every guest feels valued from the moment they arrive. We provide comprehensive training and a supportive environment to help you thrive in your new role. Join us in delivering exceptional service in the heart of the city.
Responsibilities
- Greet and welcome guests warmly upon arrival, managing check-in and check-out processes efficiently.
- Answer incoming phone calls and emails professionally, addressing inquiries and resolving issues promptly.
- Manage reservations and bookings using our property management software with high accuracy.
- Handle cash and credit transactions, ensuring all financial records are balanced at the end of every shift.
- Maintain a clean, organized, and welcoming lobby area for all visitors and residents.
- Assist guests with local recommendations, directions, and any special requests they may have.
- Collaborate with housekeeping and maintenance teams to ensure the property is in pristine condition.
Qualifications
- High school diploma or equivalent required; experience is a plus but not mandatory.
- Strong interpersonal and verbal communication skills.
- Basic computer proficiency and ability to learn new software quickly.
- Professional appearance and a friendly, outgoing demeanor.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Must be reliable, punctual, and able to stand for extended periods.