Job Description
Join our award-winning luxury hotel team as a Front Desk Agent! We're seeking energetic, guest-focused individuals to create unforgettable experiences at Sacramento's premier downtown destination. No prior hotel experience required – we provide comprehensive training for career growth in hospitality.
Grand Hotel Sacramento offers competitive benefits, career advancement opportunities, and a vibrant team culture. Work in a stunning setting while developing skills in guest relations, reservation management, and problem-solving. Perfect for career changers or recent graduates passionate about service excellence.
Responsibilities
- Deliver exceptional guest service through check-in/check-out processes and personalized assistance
- Manage reservations, room assignments, and guest inquiries using PMS software
- Handle cash transactions, credit card processing, and daily reconciliation
- Coordinate with housekeeping, maintenance, and valet departments
- Resolve guest concerns promptly and maintain positive relationships
- Uphold brand standards for cleanliness, safety, and operational efficiency
- Participate in cross-training for concierge and bell desk duties
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn PMS systems
- Ability to multitask in a fast-paced environment
- Customer service mindset with problem-solving aptitude
- Flexible availability including nights, weekends, and holidays
- Valid California driver's license preferred
- Positive attitude and professional appearance