Job Description
Join our dynamic hospitality team at Grand Plaza Hotel Miami! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. This role is perfect for energetic professionals who thrive in fast-paced environments and take pride in creating memorable stays for our international clientele. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our luxury property.
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and upsell services
- Maintain a clean and organized front desk area
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability for weekend shifts (Fri-Sun)
- Basic knowledge of Miami tourism attractions
- Valid Florida driver's license preferred