Job Description
Join our award-winning downtown Raleigh hotel and become part of a dynamic team offering competitive weekly pay! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in North Carolina's capital city. Enjoy a supportive work environment, comprehensive benefits, and opportunities for growth within our expanding portfolio of luxury properties. Perfect for career-driven individuals seeking stability in the thriving hospitality industry.
Responsibilities
- Deliver exceptional guest service with attention to detail and professionalism
- Manage check-in/check-out processes efficiently using PMS systems
- Handle guest inquiries, requests, and resolve issues promptly
- Collaborate with housekeeping and maintenance teams for seamless operations
- Process payments, manage reservations, and maintain accurate records
- Uphold brand standards through cleanliness and safety protocols
- Participate in training programs to enhance service skills
Qualifications
- Minimum 1 year hotel or customer service experience required
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Proficiency in hotel management software (Opera, etc.)
- Valid North Carolina driver's license (if applicable to role)
- Ability to lift up to 25 lbs and stand for extended periods
- Positive attitude with problem-solving mindset
- High school diploma or equivalent required