Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and launch your hospitality career in sunny Jacksonville! We're seeking energetic, guest-focused individuals to deliver exceptional service at our premier downtown location. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a vibrant, fast-paced environment. Shift work includes evenings, weekends, and holidays – perfect for early risers and night owls alike!
Responsibilities
- Check in/out guests efficiently with warm professionalism
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service
- Operate PMS systems and office technology
Qualifications
- High school diploma or equivalent
- 0-2 years hospitality/customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts (days, evenings, weekends)
- Basic computer proficiency
- Positive attitude and team player mentality
- Valid Florida driver's license (if applicable)
- Willingness to obtain required certifications