Job Description
Join the vibrant heart of hospitality at Grand Palace Hotel in downtown San Francisco! We're seeking a passionate Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, handling reservations, and resolving inquiries with finesse. Enjoy competitive benefits, career growth opportunities, and work in one of the world's most iconic cities.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle reservation inquiries and modify bookings with precision
- Resolve guest concerns promptly and escalate complex issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols for guest information and keys
Qualifications
- 2+ years hotel front desk or guest service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid California driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of San Francisco attractions and transportation