Job Description
Join our award-winning team at Omaha's premier downtown hotel! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences with daily pay options. Perfect for students, gig workers, and hospitality professionals seeking flexible schedules. Enjoy complimentary meals, career advancement opportunities, and a vibrant work environment in the heart of the Midwest.
Responsibilities
- Provide exceptional guest check-in/check-out services with 24/7 availability
- Manage room reservations, billing inquiries, and payment processing
- Resolve guest complaints and coordinate with housekeeping/security teams
- Operate PMS systems and maintain accurate guest records
- Upsell hotel amenities and local attractions to enhance guest stays
- Maintain a clean, organized front desk area and lobby environment
- Collaborate with management to implement operational improvements
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or customer service experience
- Proficiency in PMS systems (Opera, StayNTouch, etc.)
- Exceptional communication and conflict resolution skills
- Flexible schedule availability including nights, weekends, and holidays
- Basic knowledge of Omaha attractions and transportation
- Ability to stand for extended periods and lift 25 lbs