Job Description
Join our award-winning team at Grand Plaza Hotel, Wichita's premier hospitality destination! We're seeking charismatic Front Desk Agents to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, reservations, and special requests with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a dynamic environment.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly while maintaining brand standards
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Act as local tourism resource for guests exploring Wichita
- Uphold security protocols and emergency procedures
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency with hotel management software (Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Flexible availability including nights/weekends/holidays