Job Description
Join the award-winning team at Grand Plaza Hotel, San Jose's premier luxury destination. We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in our vibrant downtown location. As the first point of contact, you'll embody our commitment to hospitality excellence while enjoying competitive benefits, career growth opportunities, and a supportive team environment. This full-time position includes health insurance, retirement plans, and exclusive hotel discounts.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and modifications using Opera PMS system
- Resolve guest concerns promptly with a solutions-oriented approach
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel services and amenities to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Basic knowledge of San Jose attractions and transportation
- High school diploma or equivalent required
- Valid California driver's license preferred