Job Description
Join the heart of hospitality at Grand Plaza Hotel in Times Square! We're seeking passionate individuals to deliver exceptional guest experiences in the world's most vibrant city. Our luxury property combines historic elegance with modern amenities, offering unparalleled career growth opportunities. Enjoy competitive benefits, including health insurance, employee discounts, and professional development programs.
As a key member of our team, you'll be the first point of contact for international travelers and local guests alike. We value diversity, creativity, and a service-oriented mindset. If you thrive in fast-paced environments and want to build a career in hospitality's epicenter, apply today!
Responsibilities
- Manage guest check-in/check-out processes efficiently using Opera PMS system
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and F&B departments to ensure seamless service
- Upsell hotel amenities and services to enhance guest experiences and revenue
- Maintain cleanliness and organization of the front desk area
- Assist during emergency situations following established protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Fidelio, etc.)
- Strong communication skills in English; multilingual abilities preferred
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid New York State Service Worker Permit (if applicable)
- Excellent problem-solving and multitasking abilities
- Professional appearance and positive attitude
- High school diploma or equivalent required