Job Description
Embark on your hospitality career at Grand Plaza Hotels – San Jose's premier luxury destination! We're seeking passionate individuals to join our front desk team and deliver exceptional guest experiences. Perfect for recent graduates or career changers, this entry-level role offers comprehensive training, growth opportunities, and the chance to work in a dynamic environment. Join our award-winning team and become the face of our commitment to excellence!
Responsibilities
- Efficiently check guests in/out using PMS systems while maintaining accurate records
- Resolve guest inquiries and concerns with exceptional service standards
- Process payments, manage reservations, and coordinate with housekeeping/bell services
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain organized front desk operations during peak periods
- Collaborate with management to implement service improvement initiatives
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- Basic computer literacy with ability to learn PMS systems
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Flexible availability including weekends/holidays
- Positive attitude and commitment to guest satisfaction
- No prior experience required – training provided