Job Description
Join our award-winning hospitality team as an Entry-Level Front Desk Agent in New York or Pennsylvania! We're seeking energetic professionals to deliver exceptional guest experiences during morning, evening, and overnight shifts. This role offers rapid career growth in luxury hospitality with comprehensive training and benefits. Perfect for career changers and recent graduates passionate about customer service excellence.
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities to enhance guest satisfaction
- Maintain a clean and organized front desk environment
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- 0-2 years customer service experience
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Proficient with basic computer systems
- Professional appearance and positive attitude
- Valid driver's license (for PA locations)
- Basic knowledge of hotel operations