Job Description
Join the prestigious team at The Bostonian Luxury Collection, where every guest experience is a masterpiece. We are seeking a dynamic and personable Front Desk Agent to be the first point of contact for our distinguished clientele. In this role, you will set the tone for a world-class stay, ensuring that every interaction is warm, professional, and memorable.
We pride ourselves on our rich history and modern amenities. If you are passionate about hospitality and looking for an opportunity to grow within a renowned organization, we want to meet you.
Responsibilities
- Execute seamless check-in and check-out procedures with precision and efficiency.
- Manage guest inquiries via phone, email, and in-person with a focus on exceeding expectations.
- Resolve guest complaints and issues promptly to ensure high satisfaction scores.
- Collaborate with housekeeping and maintenance teams to ensure the property is pristine.
- Maintain a professional and welcoming lobby environment.
- Handle cash handling and point-of-sale transactions accurately.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Hospitality preferred.
- Minimum of 1-2 years of experience in a front desk or guest services role.
- Proficiency in property management systems (e.g., Opera, OpenTable) is a plus.
- Excellent verbal and written communication skills in English.
- Ability to stand for long periods and lift moderate amounts of weight.
- Flexibility to work various shifts, including weekends and holidays.