Job Description
Join our award-winning luxury hotel in the heart of Washington DC as a Front Desk Agent! We're seeking energetic, customer-focused individuals to create unforgettable experiences for our international guests. This entry-level position offers comprehensive training, career advancement opportunities, and a vibrant team environment. Enjoy competitive compensation, health benefits, and exclusive hotel discounts. If you're passionate about hospitality and ready to start your career in the nation's capital, apply today!
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries accurately
- Coordinate with housekeeping and maintenance departments for guest requests
- Utilize hotel management software (Opera) efficiently
- Handle guest complaints with empathy and resolve issues promptly
- Maintain detailed records of guest preferences and special requests
- Process payments and manage cash drawer operations
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of hotel operations a plus
- Proficient in English; bilingual skills highly valued
- Flexible availability including nights, weekends, and holidays