Job Description
Welcome to Virginia Hospitality Group, where we define excellence in the heart of Richmond. We are currently seeking a dynamic and detail-oriented Front Desk Agent to join our award-winning team. If you are passionate about creating unforgettable guest experiences and thrive in a fast-paced luxury environment, we want to hear from you.
As a key member of our front-of-house team, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer a competitive benefits package, including health insurance, employee discounts, and clear pathways for career advancement within our luxury portfolio.
Responsibilities
- Manage the front desk operations, including check-ins, check-outs, and room assignments efficiently.
- Provide exceptional customer service by answering guest inquiries, processing payments, and handling special requests.
- Resolve guest complaints and issues promptly to ensure high satisfaction and loyalty.
- Maintain the lobby area to ensure it is clean, organized, and welcoming at all times.
- Assist with concierge services, including local recommendations and transportation arrangements.
- Process reservations and manage the hotel’s property management system (PMS) accurately.
- Adhere to all hotel safety, security, and operational policies and procedures.
Qualifications
- High school diploma or equivalent; college degree in Hospitality or Business preferred.
- Previous experience in a hotel front desk or customer service role is highly desirable.
- Excellent verbal and written communication skills with a professional and welcoming demeanor.
- Proficiency in Microsoft Office Suite and property management software (e.g., Opera, Fidelio).
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Strong problem-solving skills with a focus on guest satisfaction.
- Professional appearance and grooming standards.