Job Description
Join our award-winning team as a Front Desk Agent at the heart of Houston's vibrant hospitality scene! We're seeking energetic individuals to deliver exceptional guest experiences in our luxury downtown hotel. This entry-level role offers comprehensive training, career advancement opportunities, and a supportive team environment. Perfect for recent graduates or career changers passionate about customer service excellence.
Responsibilities
- Check in/out guests efficiently with warm professionalism
- Manage reservations and room assignments using hotel software
- Handle guest inquiries and resolve service concerns promptly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain a clean and organized reception area
Qualifications
- High school diploma or equivalent (required)
- Basic computer proficiency (MS Office, reservation systems)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Attention to detail and problem-solving abilities
- Positive attitude with guest service mindset
- Previous hospitality experience preferred but not required
- Must be authorized to work in the United States