Job Description
Join our award-winning luxury hotel in the heart of Houston's Galleria District as a Front Desk Agent! We're seeking charismatic professionals to create unforgettable guest experiences while advancing their hospitality careers. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth within our internationally recognized brand.
As the first point of contact for discerning travelers worldwide, you'll embody our commitment to excellence through personalized service and local expertise. Our premium property offers state-of-the-art facilities and a vibrant team culture where your contributions are truly valued.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage reservation systems and optimize room inventory for maximum occupancy
- Handle guest inquiries with local Houston expertise (attractions, dining, transportation)
- Process payments and maintain accurate financial documentation
- Collaborate with housekeeping and maintenance teams to ensure flawless operations
- Resolve guest concerns promptly while maintaining brand standards
- Contribute to upselling initiatives for premium services and amenities
Qualifications
- Minimum 1 year luxury hotel front desk experience preferred
- Proficiency in Opera PMS or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Texas driver's license with clean driving record
- Strong attention to detail and multitasking abilities
- Professional appearance and polished hospitality demeanor
- Must pass comprehensive background check and drug screening