Job Description
Welcome to Grand Horizon Hotel & Suites, where we pride ourselves on delivering exceptional hospitality. We are currently seeking a professional and welcoming Front Desk Agent to join our dynamic team in Houston, TX. If you have a passion for guest relations and a keen eye for detail, we want to meet you.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer a competitive salary, comprehensive benefits, and a vibrant work environment.
Responsibilities
- Greet and Welcome: warmly welcome guests upon arrival and ensure a seamless check-in and check-out process.
- Guest Assistance: provide accurate information about local attractions, dining, and hotel amenities to enhance the guest experience.
- Reservation Management: efficiently handle incoming calls and emails to manage room bookings and special requests.
- Operational Support: assist with concierge services, process payments, and manage the front desk switchboard.
- Problem Resolution: address guest inquiries and complaints promptly and professionally to maintain high satisfaction levels.
- Security Compliance: adhere to hotel safety and security protocols to ensure the well-being of all guests and staff.
Qualifications
- Experience: Previous experience in hospitality or customer service is preferred.
- Communication: Excellent verbal and written communication skills in English.
- Computer Proficiency: Ability to use property management systems (PMS) and Microsoft Office suite.
- Professionalism: A polished and professional demeanor with a positive attitude.
- Flexibility: Ability to work flexible shifts, including weekends and holidays.
- Education: High school diploma or GED required.