Job Description
Join our award-winning hospitality team at Grand City Hotels Atlanta as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during evening and overnight shifts. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and enjoy being the first point of contact for our international clientele. Enjoy competitive pay, comprehensive benefits, and career growth opportunities within our luxury hotel group.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage room assignments and key issuance with precision
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Monitor security protocols and access control systems
- Process reservations and modify bookings as needed
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, holidays
- Valid Georgia driver's license and reliable transportation
- Basic knowledge of Atlanta attractions and transportation
- High school diploma or equivalent required