Job Description
Welcome to The Houston Grand Hotel & Suites, where we pride ourselves on delivering exceptional hospitality experiences. We are currently seeking a dedicated and friendly Front Desk Agent to join our award-winning team.
We understand that everyone starts somewhere. We are looking for a motivated individual who is eager to learn and grow within the hospitality industry. Whether you are a recent high school graduate or looking to switch careers, we provide comprehensive training to help you become a master of guest relations. Come be the smiling face our guests remember!
Responsibilities
- Guest Services: Greet guests warmly upon arrival and ensure a smooth check-in and check-out process.
- Communication: Answer phone calls professionally and respond to guest inquiries via email or in person.
- Operations: Process payments accurately and maintain the front desk area with a focus on cleanliness and organization.
- Concierge: Assist guests with local recommendations, transportation arrangements, and general hotel information.
- Problem Solving: Address guest complaints or issues promptly and escalate them to management when necessary.
- Sales Support: Promote hotel amenities, special packages, and loyalty programs to increase revenue.
Qualifications
- Education: High school diploma or GED required; post-secondary education in hospitality is a plus but not mandatory.
- Experience: No prior experience required. We value attitude and willingness to learn over specific history.
- Skills: Basic computer proficiency and typing skills are required.
- Communication: Excellent verbal and written communication skills in English.
- Availability: Must be able to work flexible hours, including weekends, holidays, and evenings.
- Professionalism: A positive demeanor, strong work ethic, and a genuine passion for customer service.